Please read these Terms of Sale and our GDPR policy carefully and ensure that you understand them before ordering any Services from Our Site.  By ordering our Service you agree to the Terms of Sale and understand our GDPR policy. If you do not agree to comply with and be bound by these Terms of Sale and our GDPR policy, you will not be able to order Services through Our Site.

Access To and Use of Our Site

• Access to Our Site is free of charge.
• It is your responsibility to make any and all arrangements necessary in order to access Our Site.
• Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

Services, Pricing and Availability

• We make all reasonable efforts to ensure that all general descriptions of the Services available from Us correspond to the actual Services that will be provided to you, however please note that the exact nature of the Services may vary depending upon your individual requirements and circumstances.
• We neither represent nor warrant that all Services will be always available and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on Our Site.
• We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online.  We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.  All pricing information is reviewed and updated monthly.  Changes in price will not affect any Order that you have already placed.

Payment

• Payment for the Services will be due in the form of an advance payment of 100% of the total price for the Services and will only be payable via PayPal.

Provision of the Services

• We will provide the Services with reasonable skill and care, consistent with best practices and standards in the CV Writing market, and in accordance with any information provided by you.
• We will begin providing the Services within two working days of receiving your order, unless for events outside of Our control. We cannot be held responsible for any delays if an event outside of Our control occurs.
• We will provide three revisions following on from our initial consultation. Any additional revisions will be carried out at our discretion and we reserve the right to refuse to do so without providing any additional reason to do so.
• If We require any information or action from you in order to provide the Services, We will inform you of this as soon as is reasonably possible.
• If the information you provide or the action you take is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result.
• If the information you provide or the action you take is delayed, incomplete or otherwise incorrect, We will not be responsible or liable for any resulting information provided on Your CV or LinkedIn profile
• In certain circumstances, for example where We encounter a technical problem, We may need to suspend or otherwise interrupt the Services to resolve the issue. Unless the issue is an emergency that requires immediate action We will inform you in advance by email before suspending or interrupting the Services.

Orders, Cancellations and Refunds

• If We, for any reason, do not accept or cannot fulfill your Order, any payment will be fully refunded under normal circumstances. The sums will be refunded to you as soon as possible and in any event within 14 working days via PayPal.
• We may cancel your Order at any time before We begin providing the Services in the following circumstances:
  • The required personnel and/or required materials necessary for the provision of the Services are not available; or
  • An event outside of Our control continues for more than 14 working days
• If We cancel your Order and We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 working days via PayPal. If We cancel your Order, you will be informed by email and the cancellation will be confirmed in writing by email.
• If We do not receive a response from you within 31 working days (working days are Monday to Friday only) from initial payment We will treat your Order as Cancelled.
• If We do not receive a response from you within 31 working days (working days are Monday to Friday only) from any communication (email, telephone call, WhatsApp message, Video Conference facility or other) from us We will treat your Order as Fulfilled.
• No refunds will be given for either Cancelled or Fulfilled orders

Your Legal Right to Cancel (Cooling Off Period)

• If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once you have placed your Order and the period ends at the end of 14 calendar days after that date.
• If you wish to exercise your right to cancel under this Clause, you must inform Us via email of your decision within the cooling off period.
• We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services in the future, however please note that you are under no obligation to provide any details if you do not wish to.

Cancellation After the Legal Cancellation Period

• Cancellation after the 14 calendar day cooling off period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration. Details of the relevant duration, cancellation provisions and minimum notice periods will be provided and confirmed in Our Order Confirmation.
• If you wish to cancel you must inform Us of your decision to do so via email. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services in the future, however please note that you are under no obligation to provide any details if you do not wish to.
• You may be entitled to cancel immediately by giving Us written notice in the following circumstances:
  • We breach the Contract in a material way and fail to remedy the breach within 14 working days of you asking Us to do so in writing; or
  • We go into liquidation or have a receiver or administrator appointed over Our assets; or
  • We change these Terms of Sale to your material disadvantage; or
  • We are adversely affected by an event outside of Our control that continues for more than 14 working days (as under sub-Clause 16.2.5).
• We do not guarantee, either expressly or implied, any party using our Services will be offered an interview for job, offered a job, or be approached in any form on LinkedIn for jobs or any other reason.
• We are not liable for any party using our Service being unemployed for any period of time following using our Service
• We do not make any guarantee that any party using our service will experience any additional interest from any person or organisation following using our Service

Our Rights to Cancel

• We may cancel the Services after We have begun providing them due to an Event outside of Our control that continues for more than 14 working days. In such cases we will refund you the full amount via PayPal within 14 working days.
• We may cancel the Service after We have begun providing them due to the non-availability of required personnel and/or required materials necessary for the provision of the Services. In such cases, no refund will be provided.
• Once We have begun providing the Services, We may cancel the Contract at any time and at our own discretion.
• We may cancel immediately by giving you written notice if You breach the contract in a material way and fail to remedy the breach within 14 working days of Us asking you to do so in writing. In such cases no refund will be provided.

Problems with the Services and Your Legal Rights

• We always use reasonable endeavours to ensure that Our Services are trouble-free. If, however, there is a problem with the Services please contact Us as soon as is reasonable possible.
• We will use reasonable endeavours to remedy problems with the Services as quickly as is reasonably possible and practical.
• We will not charge you for remedying problems where the problems have been caused by Us, or where nobody is at fault. If We determine that a problem has been caused by you, including your provision of incorrect or incomplete information or taking of incorrect action, We reserve the right to cancel the Service and in such cases no refund will be provided.

Our Liability

• We provide Services for domestic and private use or purposes. We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind.  We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
• We are not liable for any financial loss, reputational loss, or loss of life, from any party or third party which arises from using our Services, unless as a result of our gross negligence
• Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer.

Events Outside of Our Control

• We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our reasonable control

Complaints and Feedback

• We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

Other Important Terms

• We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing.  Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
• You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.
• The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
• If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
• No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
• We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale at any time, We will give you at least 30 calendar days written notice of the changes before they come into effect.  If you wish to cancel the Contract as a result, please inform us via email within 14 working days.